Night Night ships within Australia only for the founder release. International shipping is on the roadmap and will be announced to existing customers first.
All current orders are preorders. The Launch Closing Date is the specific date the preorder window officially ends. Dispatch is estimated at four to six weeks beginning from that date. The countdown starts on the Launch Closing Date, not the date you placed your order. We will communicate the Launch Closing Date by email and on the website.
We will send you an email when your order ships, including your tracking number. If the timeline changes, we will notify you directly.
As our business grows, we will learn more about our customers and better understand demand. We will assign supply levels to match your needs and, as we scale, we will hold more stock in our warehouse so wait times reduce.
We ship via Australia Post and select courier services depending on your location and order size. Standard tracked shipping is included on all orders. Signature on delivery may be required for some orders.
Shipping on one-time orders is calculated at checkout based on your location. All refill subscription orders include free shipping.
Once dispatched, estimated delivery times within Australia are two to four business days for metro areas, four to eight business days for regional areas, and eight to fourteen business days for remote areas. These are estimates only. Delays due to carrier issues, public holidays, or weather events are outside our control.
A tracking link is included in your shipping confirmation email. You can also track your order from your account page. If you have not received a shipping confirmation within the estimated dispatch window, contact us at hello@nightnight.au.
To update your delivery address before dispatch, email us as soon as possible. Once an order has been dispatched, we cannot redirect it. For subscription orders, you can update your address in your account settings before the next shipping date.
If your order arrives damaged or does not arrive within a reasonable timeframe after the estimated delivery date, contact us and we will investigate with the carrier and arrange a resolution. See our returns policy for full details on damaged goods.